FAQs

1. Are your shoes original and authentic?

Yes. All shoes available at The Second Sole are 100% authentic branded products. We do not sell fake, replica, first-copy, or counterfeit shoes.

2. Are these brand-new shoes?

Most of our products are preloved, thrifted, or pre-owned imported shoes. Each pair is carefully inspected, cleaned, and quality checked before being listed on our website.

3. How can I verify authenticity?

Many shoes include original brand details such as:

✔ Barcode Labels

✔ Manufacturing Tags

✔ Product Codes

✔ Brand Markings

We only source authentic branded footwear from trusted international suppliers.

4. Which countries do you import shoes from?

Our shoes are imported from various international markets, including:

  • USA

  • Vietnam

  • Indonesia

  • Europe

  • China

  • Cambodia

  • Other Global Markets

Country of manufacture is mentioned in the product description whenever available.

5. How do I choose the correct size?

Each product includes detailed size information in:

  • EUR

  • UK / Pakistan

  • USA

  • CM (Foot Length)

You can also refer to our Size Guide page for assistance.

6. What if the size doesn't fit me?

If you have sizing concerns before ordering, please contact our support team for guidance.

We recommend checking the size chart carefully before placing an order.

7. Do you offer free delivery?

Yes. We provide FREE DELIVERY all over Pakistan.

8. How long does delivery take?

Most orders are dispatched within 24 hours after confirmation.

Estimated delivery times:

📦 Major Cities: 2–4 Working Days

📦 Other Areas: 3–5 Working Days

9. Will I receive a tracking number?

Yes. Once your order is dispatched, a tracking number will be shared so you can track your parcel.

10. Are the product images real?

Yes. We use actual photographs of the shoes being sold.

What you see is what you get.

11. Why does the shoe color look slightly different after delivery?

Minor color variations may occur due to:

  • Photography lighting

  • Camera settings

  • Mobile screens

  • Monitor brightness

This is normal for online shopping and does not indicate a product defect.

12. What condition are the shoes in?

Each product includes a condition rating:

⭐ Excellent

⭐⭐⭐⭐ Very Good

⭐⭐⭐ Good

⭐⭐ Fair

The condition is clearly mentioned on every product page.

13. Do you sell fake or first-copy shoes?

No.

The Second Sole strictly deals in authentic branded footwear only.

We do not sell:

❌ Fake Shoes

❌ Replica Shoes

❌ First Copy Shoes

❌ Counterfeit Products

14. Can I return a product?

Yes. Returns are accepted according to our Return Policy if:

✔ Wrong product is delivered

✔ Product significantly differs from the description

✔ Product arrives damaged

Please review our Return Policy page for complete details.

15. What happens if I don't like the product?

If the product received does not match the product shown or described on our website, you may request a return according to our Return Policy.

Customer satisfaction is our priority.

16. Are all shoes cleaned before shipping?

Yes. Every pair is professionally inspected and prepared before dispatch to ensure it meets our quality standards.

17. Do you stock only sports shoes?

No. We offer a variety of categories, including:

  • Running Shoes

  • Walking Shoes

  • Training Shoes

  • Trail Running Shoes

  • Hiking Shoes

  • Lifestyle Sneakers

  • Casual Shoes

  • Performance Footwear

18. How can I contact customer support?

You can reach us through:

📧 Email: support@thesecondsole.pk

📱 WhatsApp: 03298008936

🌐 Website: www.thesecondsole.pk

19. Why should I buy from The Second Sole?

✔ 100% Authentic Branded Shoes

✔ Imported From USA, Vietnam, Indonesia & Europe

✔ No Fake, No Replica, No First Copy

✔ Free Delivery Across Pakistan

✔ Fast Dispatch & Tracking

✔ Quality Inspected Products

✔ Original Product Photography

✔ Easy Returns & Money Back Guarantee

20. What does "The Second Sole" mean?

The Second Sole represents your next step forward.

We believe the right pair of shoes can bring comfort, confidence, and performance to your daily life. Our mission is to make premium international footwear accessible, affordable, and trustworthy for everyone in Pakistan. 👟✨

21. Do you have a physical store?

Currently, The Second Sole operates online and does not have a retail outlet yet.

However, customers are welcome to visit our office for:

✔ Shoe purchases

✔ Size checking

✔ Product inspection

✔ Exchanges (where applicable)

✔ Customer support

We recommend contacting us before visiting so we can ensure the desired product is available.