Term & Condition

Terms & Conditions

Last Updated: June 2026

Welcome to The Second Sole. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

 

 

1. About The Second Sole

The Second Sole specializes in selling 100% authentic imported thrifted and preloved branded shoes sourced from international markets including the USA, Vietnam, Indonesia, Europe, and other countries.

All products are carefully inspected before being listed for sale.

 

 

2. Product Authenticity

✔ We only sell authentic branded footwear.

✔ We do not sell fake, replica, first-copy, or counterfeit products.

✔ Many products may include original tags, barcodes, serial numbers, or manufacturing details where available.

✔ All authenticity assessments are performed based on our inspection process and product verification standards.

 

 

3. Product Condition

Our products are primarily pre-owned, thrifted, or preloved shoes.

As these are not brand-new products, minor signs of use may be present.

Each product is assigned a condition rating such as:

  • Excellent

  • Very Good

  • Good

  • Fair

Customers are encouraged to review all product images and descriptions before placing an order.

 

 

4. Product Images & Color Accuracy

We make every effort to display products as accurately as possible.

However, actual colors may vary slightly due to:

  • Photography lighting

  • Camera settings

  • Mobile screen settings

  • Monitor calibration

  • Device display differences

Slight color variation shall not be considered a product defect.

 

 

5. Pricing & Availability

✔ All prices displayed on our website are in Pakistani Rupees (PKR).

✔ Product availability is subject to stock status.

✔ We reserve the right to modify prices without prior notice.

✔ Orders may be canceled if a product becomes unavailable after purchase.

 

 

6. Order Confirmation

An order is considered confirmed only after:

  • Customer verification (if required)

  • Successful order processing

  • Stock availability confirmation

The Second Sole reserves the right to cancel any order due to pricing errors, inventory issues, or suspected fraudulent activity.

 

 

7. Shipping Policy

✔ Free delivery is available across Pakistan unless stated otherwise.

✔ Most orders are dispatched within 24 hours of confirmation.

✔ Delivery usually takes 2–5 working days depending on location.

✔ Tracking information will be provided after dispatch.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, or public holidays.

 

 

8. Returns & Refunds

Customers may request a return if:

  • The wrong item is delivered.

  • The product significantly differs from the listing.

  • The item is damaged during shipping.

Return requests must be submitted within the specified return period after delivery.

Refunds are subject to product inspection and approval.

Please refer to our Return Policy page for complete details.

 

 

9. Customer Responsibilities

Customers are responsible for:

✔ Providing accurate shipping information.

✔ Reviewing product descriptions before ordering.

✔ Selecting the correct shoe size using the provided size guide.

✔ Inspecting the package upon delivery.

The Second Sole shall not be responsible for issues resulting from incorrect information provided by the customer.

 

 

10. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Brand assets

is the property of The Second Sole and may not be copied, reproduced, or distributed without written permission.

 

 

11. Limitation of Liability

The Second Sole shall not be liable for:

  • Indirect losses

  • Courier delays

  • Customer sizing mistakes

  • Color perception differences

  • Third-party service interruptions

Our maximum liability shall not exceed the purchase price of the product.

 

 

12. Privacy & Security

Customer information is used solely for:

  • Order processing

  • Shipping

  • Customer support

  • Service improvement

We do not sell or share customer data with unauthorized third parties.

Please review our Privacy Policy for additional information.

 

 

13. Changes To Terms & Conditions

The Second Sole reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Continued use of our website constitutes acceptance of any updates.

 

 

14. Contact Information

For questions regarding these Terms & Conditions, please contact us:

The Second Sole

📧 Email: support@thesecondsole.pk

🌐 Website: www.thesecondsole.pk

📱 Customer Support: 03298008936

 

 

Quick Summary

✅ 100% Authentic Branded Shoes

✅ Imported From USA, Vietnam, Indonesia & Europe

✅ No Fake, No Replica, No First Copy

✅ Free Delivery Across Pakistan

✅ Fast Dispatch & Tracking

✅ Easy Returns & Money Back Guarantee

✅ Trusted Source For Imported Thrifted Footwear In Pakistan